RETURN, CANCELLATION AND REFUND POLICY
A. Introduction
- arcoautozone.in (“Arco Autozone”) is a web portal, owned and operated by Arco Autozone, (“Sole Proprietorship/ We/ Us/ Our”) a sole proprietorship, having its registered office at Bus Stand, Walking, A-52, 53, Station Rd, Opposite Metro Station, Sindhi Camp, Jaipur, Rajasthan 302006, INDIA operating under the name “Arco Autozone ” is an online marketplace for automotive spare parts.
- We believe in easy returns, cancellations and or refunds to any natural or legal person (“Customer Consumer User You Your”) interested in buying products and or services listed on the web portal and our mobile application “Arco Autozone – spare parts expert (singly known as platform and collectively as platforms). To facilitate such flexibility, this Return, Cancellation and Refund Policy (“Policy”) governs your use of any of our platform(s).
B. Contractual Relationship
- This policy constitutes a legally binding and enforceable agreement between the company and the user(s) interested in buying products and or services (“Services”) on our platforms and shall expressly supersede prior written agreements with you.
C. Acceptance
- Arco Autozone provides a platform(s) for its customer(s) to search for required products and or services, subject to this policy. By using the platform(s) in any way, you agree to be bound by this policy. Furthermore, when purchasing any product(s) and or service(s), you agree to abide by all applicable guidelines and policy(s), which are subject to change from time to time and without any prior intimation. In case you do not agree to this policy, you may not use or access or stop your use or access to our platform(s). You are requested to read and understand this policy before accessing or using the platform(s).
- You hereby represent that you are eighteen (18) years of age or above (“legal age”) and are fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties set forth in this policy and to abide by and comply with the terms stated therein. If you are under the age of 18 years, you may use the platform(s) only with the involvement of an adult, whether parents, guardians or any other person of or above the legal age.
- If you are using the platform(s) on behalf of an Organisation Company, you agree to this policy on behalf of that Organisation Company and you represent that you have the authority to act on behalf of the Organisation Company.
- Should you object to this policy, any guidelines, or any subsequent modifications thereto or become dissatisfied with Arco Autozone in any way, your only recourse is to immediately discontinue the use of our platform(s). You are, however, encouraged to inform our customer care team here, who shall endeavour to address your concerns.
- Most items purchased from independent sellers listed on our platforms(s) are returnable within a 10 calendar day period (independently known as “return window” and collectively known as “return window”) except those that are explicitly identified as not returnable.
- Applicable products and services may be returnable within the applicable return window of 1 calendar day if you have received them in a condition that is either physically damaged, has missing parts or accessories, is defective and or different from their description on the product detail page of our platform(s). However, you are encouraged to ensure that you have checked for compatibility and applicability of our products and or services before such a purchase. The company shall not be obligated to perform under this Policy in case of non-compatibility, non-applicability and misjudgement of products and or services purchased from our platform(s).
D. General Terms and Conditions of Returns
- Returns shall be subject to the following terms & conditions:
01.1- That the request for return is raised within the return window;
01.2- That the product(s) are returned in its original condition along with its original packaging box with MRP tag sticker label intact and not tampered with, user manual, warranty card and all accessories therein and with no signs of use, damage, scratches, grease or dents;
01.3- That the product(s) was were not damaged while in your possession;
01.4- That the product(s) are not different from what was shipped to you;
01.5- The damage return request must be raised within 1 calendar day from the date of delivery, along with the images of the part which clearly shows the damage, its original packaging and the outer shipping box from different angles and clearly showing the shipping label. - Product(s) marked as non-returnable or on the platform(s) product detail page including but not limited to electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners cannot be returned;
- If you’ve received a defective non-returnable product, you may contact us within 10 calendar days from the delivery of the product.
- No additional information is required to return an eligible order unless otherwise noted in the category-specific policy;
- Customer(s) can initiate the return from the “my order” section on any platform(s);
- Product(s) that fulfil the conditions of D-01 are eligible for free returns only;
- A free return cannot be created for product(s) that were returned and/or damaged once before;
- If a request by you is placed and the seller does not have the same product in stock, a refund would be automatically issued to you;
- Customer shall check the consignment for any physical damage and, if any is found, mention this on the POD (Proof of Delivery) documents of the logistics carrier;
- We recommend taking photos of packages received and shooting an unpacking video of the product. In case of any problem with the product share it at info@arcoautozone.in;
- In case of a return, do make a video while repacking the part;
- While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, Arco Autozone shall not be liable for any refund returns whatsoever.;
- In case of a manufacturing defect item’s fault claim, the customer(s) may get the part inspected at a brand-authorised service centre & get an inspection report document for further investigation;
- The final decision regarding the manufacturing defect item’s fault claim be taken by Arco Autozone & the supplier;
- Depending on the route and logistics services provider delivery time may vary. We can not guarantee that we will receive your returned item;
- If you are self-shipping an item that costs more than ₹500, you should consider using a trackable shipping service or/and purchasing shipping insurance; In this case, we shall not be held responsible if we do not receive the package from you.
- Shipping and gateway charges commission are not subject to refund. The cost of return shipping may be deducted from the amount refundable to you;
- If your return claim is rejected, we will send back the product(s), on the customer’s request or scrap it after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.
E. General Terms and Conditions of Refund
- Once we are notified about your return or the seller notifies us of receipt of the return, as the case may be, our quality check team shall inspect the product and approve or reject the refund.
- The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at our facility.
- Refunds cannot be processed to any third-party accounts or in cash or kind, under any circumstances.
- It usually takes up to 5 to 7 working days for the refund amount to reflect in your source account. If you do not receive the refund within this timeframe, please contact your bank.
- Refund can be initiated within 2-3 days once initiated.
F. Shipping Cost Refunds
- In case Arco Autozone will not be able to arrange the pickup of the returned items, Arco Autozone can ask you to self-ship the return products from the registered post i.e. India Post only.
- The incurred shipping charges shall be refunded subject to the availability of a registered courier receipt.
- In case of any issue with the return with the registered post, you may contact the team.
G. General Terms and Conditions of Cancellation
- Users may cancel an order before the order has been shipped by the company, the company may accept the cancellation and refund the amount to the user(s). However, the company may not be able to cancel orders that are already shipped and/or in transit.
- This policy governs the use and access of the web portal and our mobile application “ARCO AUTOZONE”.